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USAA Members Beware: Email Phishing Scam Circulating

October 8th, 2007

USAA Federal Savings Bank is warning its members about a new email phishing scam that tries to collect sensitive account information.

The email has the USAA logo at the top and contains the subject “Unauthorized Activity!”. The rest of the text attempts to trick users into thinking that their accounts have been compromised and tells them to click on a link in the email in order to “confirm their records”:

We have recently determined that different computers have logged onto your Online Banking Account, and multiple password failures were present before the logons. We now need you to reconfirm your account information to us.

If this is not completed by October 21, 2007, we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes. We thank you for your cooperation in this matter.

To confirm your Online Banking records click on the following link:
[scammer’s link here]

Thank you for your patience in this matter.

USAA Customer Service

Phishing is a tactic that is used by scammers in order to collect login information like usernames, passwords, etc. that can be used later to hack into people’s accounts or commit some type of fraudulent transaction using the victim’s identifying information. In this particular case, the email link redirects users to a fake website that tries to trick them into entering their account information.

I have received similar phishing emails in the past that claimed to have come from banks such as Wachovia or Washington Mutual and also from payment processors such as PayPal and e-gold. Most of the fake PayPal and e-gold mails were easily recognizable as phishing attempts because they contained obvious spelling and grammatical mistakes that would be very unlikely to appear in a legitimate email. It is also important to remember that most legitimate financial institutions and payment processors will never ask you to click on links contained in emails. Therefore, any email message such as this latest USAA phishing scam that tries to entice you to click on a link in order to access your account (as opposed to simply going to the site directly and logging in normally) should be immediately flagged as suspicious.

4 Responses to “USAA Members Beware: Email Phishing Scam Circulating”

  1. comment number 1 by: Amy

    I actually work for USAA and have taken many calls from people who did go onto that link and enter or start to enter their information. First of all they don’t even have the name right. They are asking you to put in full addresses, phone #’s, ssn, dob, credit card or debit card #’s. USAA will never ask their members to enter full info anywhere. If you ever think something don’t look or sound right call the customer service 1-800 # and we are there to make sure it is USAA before even clicking on anything. Our members are the best and I would hate to see someone get everything from them.

  2. comment number 2 by: Vicky


    Dear USAA client,

    This notice informs you that your online account has been upgraded to the new version , for better security
    However your account needs to be re-activated , you cand do that by following the next link and completing the form there

    [Spammer’s link was placed here]

    In accordance with USAA Bank user agreement, you can use your online account in 24 hours after activation.
    We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account.

    USAA Bank Customers Department apologizes for any inconvenience.

    USAA Bank Customers Department

  3. comment number 3 by: Anonymous

    From:2015 USAA Savings Bank [connellycara@comcast.net]
    Subject: NOTICE ID :

    I received the following email and I am not a USAA customer.

    Dear USAA Savings Bank Customer,
    Your online banking password was entered incorrectly more than 3 times.
    For the protection of your account we have suspended access to it.
    To restore access please Sign In correctly.
    Thank you for choosing USAA Savings Bank.
    1999 – 2015 USAA Savings Bank. All rights reserved

  4. comment number 4 by: Lewis

    Did not open it just reported to FCC

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