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Your2Cents Speeds Up Check Payments, Offers More Surveys

August 19th, 2008

your2cents-paid-survey.jpgThe paid survey site Your2Cents.com sent out a rare email update today notifying us that they have upgraded their check processing system and also will be sending us more survey opportunities in the future. I have been a member here since 2005; so far they have been reliable about payments but the rewards per survey are fairly small, usually in the $1-5 range. Occasionally I have seen survey offers for up to $20 but these are less common. There is also a $5,000 sweepstakes giveaway that is held every quarter (3 months) where one winner is chosen by a random drawing.

Currently I have $17 in the kitty with this program, so I’m eligible to redeem this balance and receive another payment. I just might do this soon so that I can post the check image and make another payment proof post. Meanwhile, here is the actual text of the update, along with a few paragraphs of my opinions and commentary placed below:

Dear Karl:

Thank you for sharing your opinions with us. We are writing to let you know about some things we are doing to help make your membership experience more satisfying:

  1. Expect more survey opportunities in the coming months. Many of you have expressed an interest in receiving more survey opportunities, so we are working to deliver them. As always, participation is your choice.
  2. Get your reward checks delivered faster. We have installed a new system that will reduce check processing time to 2 to 3 weeks from redemption to mailbox.

To enable the reduction in check processing time we have installed a new check printing process and we will be changing the reward redemption minimum from $5 to $10 for check requests received starting on September 1, 2008.Many of you are regularly redeeming at the $10 mark already. Remember, we are also working to bring you more survey opportunities, and more chances to earn rewards.

We appreciate the time you spend sharing your opinions with us. Thank you for your membership.

Sincerely,
The Panel Support Team at Your2Cents

____________________________________

Keep your contact and profile information current! Visit http://www.your2cents.com, log into your account, and click on “Update/View member profiles” or “Update contact information” to make updates.

TECHNICAL SUPPORT

If you have any questions or experience any technical difficulties, please go to our support website at http://www.your2cents.com/SurveySupport/?sid=13&pid=5816977 or call 1-866-249-4294.

HONESTY AND INTEGRITY

Honest, thoughtful answers to survey and profile questions are vital to the integrity of the research process. Providing false, misleading, or otherwise questionable information is grounds for disqualification from a survey, and/or from the Your2Cents Online Opinion Panel. Disqualification from a survey will result in forfeiture of all rewards for that survey. In the event a panelist is disqualified from the Your2Cents panel, all unredeemed or unpaid rewards will be forfeited. Your2Cents reserves the right to request verification of information provided by panelists from time to time.

PRIVACY AND ETHICS

Your2Cents is a member in good standing of the Marketing Research Association, the Council of American Survey Research Organizations, and the Interactive Marketing Research Organization, and abides by the standards of conduct and ethics set forth by each of these organizations. For details of Your2Cents’ privacy policy, click here: http://www.your2cents.com/Privacy.asp

While it is good that they are speeding up the check payments somewhat, frankly this does not seem like much of an improvement considering the fact that we are now in an age of email, the Internet, and electronic payment processing. In my experience, most other survey companies are already sending checks to members within a 2-3 week time frame.

What I do not understand is why more of these survey companies do not use PayPal or even AlertPay as an option for faster payment processing. Currently there are very few companies in this genre that pay by PayPal; the only ones that I have encountered so far are Pinecone, Surveys.com, and a relatively new one called SurveyHead. Synovate had promised to offer PayPal back in September of last year but as of this writing, this has not yet materialized.

This reluctance to accept the faster and more recent technology is baffling to me, especially considering the fact that most payments from these outfits are pitifully small, so we’re not talking about much of a security or money laundering risk here. Overall, it seems like the companies would benefit by not having to incur the expenses of printing all those checks, having them placed in envelopes, and then paying for the postage to mail them. Moving to some form of electronic payment processing would not only save the companies some expense, but would also provide members with more timely payments and increase the likelihood that more people would sign up with them.

Check payments should still be offered as an option for people who cannot accept PayPal for various reasons, but I suspect that the majority would switch over to the faster electronic payments if only they would provide us with the ability to do so. It is long past time for the paid survey industry to move into the 21st century and start paying us what our time is actually worth by methods that are more appropriate for those of us who are trying to enjoy the Internet lifestyle.


12 Responses to “Your2Cents Speeds Up Check Payments, Offers More Surveys”

  1. comment number 1 by: Tammy

    Your2cents is a SCAM! I’m suppose to be receiving a check from them but the check has been in “pending” mode since 12/4/08 (today’s date is 2/10/09). I have contacted them but to no surprise I have heard NOTHING! Don’t waste your time with this poor excuse of a company when there are many other sites out there that will actually follow through on their promises

  2. comment number 2 by: Karlonia

    @Tammy:

    Unfortunately, it looks like you’re right - Your2Cents has shown significant signs of going downhill since I wrote this article. My last payment request from them was 12/31/08, and so far I have not received the check. I’m logged into my account right now and it still says “Pending”. This is a notable change from my last check request, which was for $18, requested on 9/16/08, and sent on 9/20/08 (I received it a few days after this).

    Meanwhile, there has been another disturbing change with this program that has occurred during the past few months. In addition to raising the payment minimum from $5 to $10 as mentioned in the article, about two months after this they also slipped in a requirement that members must request payments only in multiples of $10. So if you have $12 in your account, you cannot receive the full amount unless you wait until you have $20 (which could take several months if you do not qualify for or receive many surveys), else you must forfeit the other $2.

    This may not seem like that big of a deal, but the more I think about it, the more I realize that it doesn’t really make sense. It does not cost the company any more money to send a check for $12 or $15 than it does to send one for $10 or $20. And of course, they used to send checks for “odd” amounts for many years previously without any problem. In fact, my account still shows the record of a check I received from them back in August 2006 for $16.40. The only logical reason I can think of for this type of policy change is that they just want to hold on to more of our money for a longer period of time and are probably hoping that some people will just give up and forfeit the “odd” amounts so that the company will not have to pay these out at all. Of course, this will help them increase their bottom line while effectively cheating the members out of the compensation for our time that we rightfully earned.

    These sort of “nickel and diming” tactics might work on the more gullible folks who do not think about these things much, but they won’t work on those of us who have a little more business savvy and can see what is going on here. Practices such as the ones that Your2Cents seems to be implementing are just making them look sleazy and (I hope) will ultimately alienate most of the people who would actually give them high quality responses to their surveys.

  3. comment number 3 by: Robin

    I have been a member for almost 5 years and it continues to get worse. The surveys are good but the member support services are pathetic. My experience is that they ignore payment issues/technical errors and hope that you will just forget about them.

  4. comment number 4 by: diamond

    I too have been scammed about my payment. I have a “pending” check since 01/14/09 and to this date I have not received my check. I enjoy taking surverys because it gives me a chance to voice my opinion. But when you don’t get your reward you can really want to stop. I am closing my account with them and I just say oh well, to the $20.00 check that I have been waiting on for 2 months now. Don’t waste your time this this survey it is not worth it.

  5. comment number 5 by: isaiah

    i took some surveys about 1 month ago and my account still says pending its unfair so i am closing my account for good

  6. comment number 6 by: david

    your 2 cents succks

  7. comment number 7 by: Cindy

    I took some surveys with them and after reaching $10, I requested a check (this was a while back…a few weeks, maybe a few months ago). I honestly thought they were a scam, but lo and behold - I received my check today! I honestly hope it doesn’t bounce or something…that would really suck.

  8. comment number 8 by: Chantel Brown

    I’ve been waiting for 4 months for a check of $20 and still haven’t received it. I email them and get the same response, sorry for the inconvenience. We’re looking into this matter. The last time I emailed them I got no response and found out they had closed the case. They are absolutely horrible. Soon as I get my check, if I ever do, I’m closing my account. This service is outrageous.

  9. comment number 9 by: Iris

    I have a check that has been pending for over a month. I just contacted them about it today but judging from comments on here I doubt I will be listened to. Go for other sites like clearvoicesurveys.com. They pay out in restaurant certificates, amazon gift cards, and debit cards once you reach $10 ;D and I already used up my debit card here and there!

  10. comment number 10 by: Mike

    Just verifying what everyone says - they don’t pay out anymore. They’ve changed all the rules (min amount, multiples of $10) to work in their favor, and I’ve been waiting for 4 months for my “pending” check. They’ve gone from legit to scammers.

  11. comment number 11 by: John

    Let me join the club of dissatisfied and disillusioned Your2cents members. I requested a $160 payment on April 29, 2009. The check status was “Pending” for almost 11 weeks. I checked the site on July 6th and the site showed that a check was sent on July 6th 2009. Today is now July 10th and no check. So I checked the Toluna site (Your2cents has been taken over by them) and now the status has changed to “expected delivery”on July 27,2009. If I didn’t know any better, I would swear the state of California is running this company.

    And as others have mentioned, despite sending a couple of e-mails to Your2cents, all I got as a response was…..”sorry about the processing delay”. No explanation about why it was taking so long and no checks. You would think they would send out an e-mail to every one explaining what is going on.

  12. comment number 12 by: John

    I have to be fair. I finally received my payment today. 73 days after my request but better late than never.

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