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Expert Help with Determining Effective Quality Control

October 14th, 2010

quality-control.JPGThe way to determine the value of a product without a quality control program is by doing impromptu inspections. For example, hundreds of quality inspections have been completed by firms like JMK Notary Services on behalf of credit bureaus and screening companies for compliance, which establishes the company as a leading authority when it comes to checkpoints for evaluating operations. A spreadsheet can store the data collected and a manager should review it for improvement potential. Determining the quality of a product can require an evaluation of feedback, durability, reliability, repurchase rate, and packaging. Analyzing this data properly using expert advice eliminates the need for a quality control program.

1. Make a checklist to categorize the product cycle during an inspection. Become familiar with the ideal product by evaluating a prototype or patent description from the company’s file. For example, each stage should have a component that is evaluated for completeness. You can write this on an electronic document or piece of paper. Check off everything with a yes or no when doing the impromptu inspection. Where applicable, you can also provide your clients with photos and descriptions of each visit to achieve this step effectively.

2. Create survey questions for your customers to answer. Decide how you will send them out, collect and store them. Include quality oriented questions (i.e., durability) and make a ranking system (i.e., 1 to 5).

3. Discover the level of customer satisfaction to help determine product quality. Distribute surveys asking about the quality performance of the product to customers and wait for their feedback. Ask about how the product effectively serves the customer and include multiple return options (for example email, online submission form, mail-in). You can gain an estimate of how well the product serves the community.

4. Look for issues in packaging the product. The quality of the product can be affected by how it is presented to the end user. For instance, the protective covering may dilute the effectiveness of the product when it reaches the customer. You may find customer feedback in the previous step to reflect this as an issue.

5. Find out the repurchase rate of the product. Brand name garbage bags tend to have high repurchase rates when they do an effective job of containing waste. This could be an example of a quality disposable product. On the other hand, durable products that are reusable should last longer. For instance, the quality of a durable product like a washing machine can be determined by how often it requires maintenance for normal usage.

6. Evaluate the number of internal defects, errors, and other problems during product creation that miss inspection. Write down the quality standards failed by a product. If this amount is low (for example 5 out of 1,000), you can be confident that your product quality is proficient. However, there may be less room for error in some cases, so this should be determined by industry standards (including state laws where applicable).

7. Review each of the sections specific to your industry (such as feedback, durability, reliability, repurchase rate, and packaging) to determine the quality of a product without a quality control program. Add up the factors on the ‘Proficient’ and ‘Inefficient’ columns of your spreadsheet to determine the product’s quality if you are not using a formal quality control program.

In conclusion, determining the worth of a product without implementing a quality control program requires standards to be set. Physical inspection and data collection are fundamental to the process. Managers who want to elude a formal control program must be prepared for temporarily inconsistent results while a new way of monitoring is employed.


This article was supplied by “Savvyone” from Constant Content.


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